Privacy Policy

This Privacy Policy explains how MyVenues collects, uses, and protects your personal information. We are committed to ensuring your privacy and protecting any personal information you share with us.

Personal Information:

Name, email address, phone number, and billing information when you create an account

Booking details and preferences

Communication history with venues and our support team

Automatic Information:

Device information and IP address

Browsing behavior and interaction with our platform

Cookies and similar tracking technologies

We use your information to:

Process your bookings and payments

Provide customer support

Send booking confirmations and updates

Improve our services and user experience

Ensure platform security and prevent fraud

Comply with legal obligations

We share your information with:

Venue owners (only information necessary for bookings)

Payment processors for transaction processing

Service providers who assist our operations

We do not sell your personal information to third parties.

We implement appropriate security measures to protect your information, including:

Encryption of sensitive data

Regular security assessments

Strict access controls

Secure data storage practices

You have the right to:

Access your personal information

Correct inaccurate information

Request deletion of your information

Opt-out of marketing communications

Export your data

Withdraw consent for data processing

We use cookies and similar technologies to:

Maintain your session

Remember your preferences

Analyze platform usage

Improve our services

You can control cookie settings through your browser preferences.

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We may update this policy periodically. We will notify you of significant changes through our platform or via email. Continued use of our services after changes indicates acceptance of the updated policy.

For privacy-related inquiries:

Email: privacy@myvenues.com

Phone: +250 780 795 232

Address: Kigali, Rwanda